Terms of Use

By accessing this website and its services or attending any class, event or other activity hosted by YogaTherapies, you are agreeing to be bound by the following Terms and Conditions of Use, Waiver and Privacy Policies and all applicable laws and regulations, and agree that you are responsible for compliance.  

Waiver

Students understand that by partaking in Yoga classes and events, both in person and via the online platform they will be engaging in varying levels of physical activity and that they medically fit and able to do so. Where injuries or illnesses are presenting students are advised to seek formal medical advice prior to commencing Yoga practice. When attending in person all relevant medical information must be disclosed to relevant members of staff, including but not limited to injuries, pregnancy, low or high blood pressure, recent and historic surgeries, epilepsy etc... to ensure the safety of, and the greatest benefits to the student. If you would like to speak to someone privately please contact 01914479876 to do so in confidence. 

Yoga and/or meditation are not a substitute for medical or psychological care and should not be considered as such. Students are ultimately responsible for their own wellbeing and should inform the teacher and stop immediately if they are experiencing any pain, discomfort or symptoms of a pre-existing condition.

Students warrant that all data provided at point of registration is true, accurate, current and complete in all respects; and that any subsequent changes in personal data are updated to the online account and relevant extensions. 

Studio Classes

Booking | Cancellation Policy | Waiting Lists | Discounts & Concessions | Memberships & Pre-Paid Packages

Booking 

Classes are always subject to availability with priority given to advance bookings over ‘drop ins’. Classes may be booked in advance using either the website or mobile booking application with full payment required at point of booking. YogaTherapies uses Glofox software to handle all studio class bookings. 

Studios will be open for access from a minimum of 10 minutes prior to class commencing. Out of consideration for other students and the teacher please allow good time to arrive. Studios may lock their doors from the class commencing and it is at the discretion of the teacher as to whether late arrivals are able to access the class. If you are aware you may be late, please contact YogaTherapies on 01914479876 or via the social media pages so that the teacher can be notified and accommodations made where possible. 

Upon arrival please turn off all mobile phones and leave your belongings in the spaces provided during class. YogaTherapies is unable to take responsibility for any items brought onto studio premises. 

Left items will be stored for a maximum of one month before being disposed off appropriately.

Cancellation Policy

Booked classes may be cancelled until 2 hours prior to the class commencing via the website or mobile booking application at no cost, or by contacting YogaTherapies on 01914479876. Teachers cannot process cancellations. 

In case of timely cancellation a credit for the same class type will be refunded to your account with a one month expiration.

In the case of late cancellation (within 2 hours of the start of class), or missed bookings the place will not be credited back to your account, nor refunded. For unlimited membership holders a charge may be applied to your account, up to the value of the class missed. Please note, classes and events that are free to book may also incur variable non-attendance fees, so please cancel your space if you are no longer able to attend. After 5 missed classes/late cancellations online booking will be suspended pending re-activation from a studio manager. 

Waiting Lists

Full classes offer a waiting list for up to 3 spaces. 

If you are on the waiting list and a space becomes available you will automatically be upgraded to attending and payment for the space will be taken. If you no longer wish to wait for a place, please cancel your reservation at no cost. Please note, cancellations may occur up until the moment the class begins, so if you are not actively waiting for a class please remove yourself from the list. 

Please note it will depend on your individual email and marketing preference settings as to whether the automated email confirming your place is received, and it is the responsibility of the students to manage their bookings. 

Discounts & Concessions 

YogaTherapies offers a discount on the unlimited membership to students of 20%. 

Any participants wishing to attend under the age of 16 (other than within specific young adult/children’s classes) are able to attend at no cost, and must be accompanied by a responsible and paying adult over the age of 18. Please note that YogaTherapies classes are planned with an audience over the age of 18 in mind; attendance is at the individual discretion and full responsibility of the parent/guardian. Under 16 accounts sit within the ‘parent’ account in the Glofox booking system. To set up an under 16 account please email contact@yogatherapies.co.uk.

Memberships 

Once purchased all YogaTherapies memberships and packages are non-refundable, except in exceptional circumstances at the discretion of YogaTherapies management. Memberships are useable by the named holder only.

Pre-Paid Class Packages are subject to expiration dates indicated at purchase.

The YogaTherapies memberships and the 'once a week' membership auto renew monthly with payment taken on the 1st of each month following sign up, wherein the first month is charged pro-rata and credits adjusted accordingly. Unused credits expire at the end of the calendar month.

The 30 Days of Yoga trial membership commences on the date of the first class booked and runs for 30 consecutive days thereafter.

All memberships have a minimum 3 month sign up period. After this cancellation can be made by contacting YogaTherapies at contact@yogatherapies.co.uk within a minimum of 3 working days prior to the end of the month, and will be effective from the next calendar month. Memberships cannot be ‘paused’.

Event Cancellation Policy

Deposits are non-refundable and non-transferable. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

For cancellations made more than 28 days in advance of the event, a refund of the balancing payment minus 10% + VAT admin fee will be returned to your account. Within 28 days of the event commencing balances cannot be refunded, or transferred unless the place can be reallocated. Individual events may have additional cancellations terms that will be detailed within the event description. 

Please note, events can not be cancelled through the online or mobile booking application and can only be made by emailing contact@yogatherapies.co.uk. Refunds cannot be made retrospectively, and YogaTherapies is unable to make refunds in the cases of cancelled transportation etc. 

YogaTherapies reserves the right to cancel, or to re-arrange events in exceptional circumstances. Should this happen, all participants will be notified at the earliest possible point and a full refund, or transfer of the full amount will be offered. In such instances YogaTherapies is not responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses. Please ensure upon booking that you hold adequate travel, cancellation and medical insurance where necessary.

Retreat Terms & Conditions

Deposits are non-refundable and non-transferable. It is the customer’s responsibility to check the reservation and ensure that the particulars contained therein are correct.

Attendees are wholly responsible for arranging travel, and adequate insurance to and from the retreat venue unless otherwise stated. Attendees also 

Balance payments must be made no later than 28 days prior to the retreat commencing. If payment of either the balance, or deposit is not made in proper time YogaTherapies reserves the right to cancel the reservation and retain the deposit. Any discounted booking offers or bookings made within 28 days of the retreat commencing must be paid in full. YogaTherapies reserves the right to offer discretionary discounts and this does not affect the status of any guests who have paid the full price and no discount will then become due to them. 

For cancellations made more than 56 days in advance of the retreat, a refund of any balancing payments minus 10% + VAT admin fee will be returned to your account. Within 56 days of the retreat commencing balances cannot be refunded or transfered unless the place can be reallocated. 

Please note, retreats can not be cancelled through the online or mobile booking application and can only be made by emailing contact@yogatherapies.co.uk.

YogaTherapies reserves the right to cancel, or to re-arrange retreats only in exceptional circumstances. Should this happen, all participants will be notified at the earliest possible point and a full refund, or transfer of the full amount will be offered. In such instances YogaTherapies is not responsible for any additional expenses which you may have incurred in respect of the retreat, including travel, accommodation or exchange rate losses. Please ensure upon booking that you hold adequate travel, cancellation and medical insurance for the duration of the retreat. 

YogaTherapies can not be held liable for any failures beyond their reasonable control to include but not limited to natural disasters, closure of airports, and failure to perform by third parties, including suppliers and subcontractors.  



Complaints and Queries

If any customer should have a complaint please email contact@yogatherapies.co.uk